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Agency or organization

Remix project link

Request type

Please select the option which most describes your request.

Have you checked our Help Center articles?

Error message received(optional)

Please enter the error message you received here:

Where are you encountering this issue?

On what browser are you using Remix?(optional)

Frequency of occurrence?

Are other users experiencing this issue?

Have you validated your GTFS?

Would you like to maintain the current transit data as it is in addition to the update?

Would you like your transit data to update automatically?(optional)

A URL will be required for this option. The data will update whenever a change is detected at that URL.

Have you tried uploading your data through the self-serve upload tool?

Does your data conform to our specification?

Should the data be updated automatically?

Source URL for your data(optional)

This URL should be a link to download your data directly, usually ending in .zip

What would you like to name the new agency in Remix?

What is the agency name as it appears in Remix?

What city should be listed for this agency?(optional)

Please include the state, province, and/or country.

What service dates should be imported from your GTFS?(optional)

What is the start date of the week you would like represented?(optional)

Who should be able to add this data to their projects?

Please note that transit data added to projects will be visible to anyone who can access those projects.

How would you like to add the transit data to your projects?(optional)

Who should be able to publish GTFS and Default Maps for your organization? Please provide their email(s) below

What is the source of your ridership data?(optional)

Does your ridership data conform to our specification?

Does your Origin-Destination data conform to our specification?

Does your basemap / aerial imagery data conform to our specification?

WMS / WMTS URL(optional)

Please include a link to your WMS / WMTS data.

What would you like to name the data in Remix?(optional)

What source would you like to list for the data?(optional)

If you would like to include a URL in your source, please use this format: [display text](URL)

What description would you like to add for the data layer?(optional)

What is the name of the data as it appears in Remix?(optional)

Is this data from a Remix export?

Has the 3rd party / consultant completed the Agreement Form?

Who should be able to add this data to their projects?(optional)

Would you like to transfer the user's projects to another account?(optional)

If yes, please include the recipient's Remix account email.

User's full name

User's email address

Is this data sensitive?(optional)

What goal are you trying to achieve, and for what purpose?(optional)

Is there an alternative solution you’re able to use in Remix currently?(optional)

Which product are you interested in?

In the description, please indicate what interests you about this product, including any specific goals you would like to achieve, or why this product would be useful to you.

Urgency and impact

Requested deadline(optional)

If you have a specific deadline by which this request needs to be resolved, please include it here. Please note that this does not guarantee we will be able to resolve your request before this deadline, but we will take it into consideration as we process your request.

Subject

Please enter a detailed description:

Please write a detailed description. If applicable, please provide multiple examples, app logs, screenshots, and other information. This will help our team resolve your case as quickly as possible. A member of our support staff will respond as soon as possible.

When would you want this change implemented?(optional)

Just so you know, changes to your service, depending on the scope, can take a few weeks to be deployed. After we receive your request, we aim to share an expected timeline.

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